Terms of Service

Introduction
Tokyo Garden Tours is a service provided by Real Japanese Gardens (www.japanesegardens.jp).
Our tour guide is an experienced landscape gardener who is working in the field for over ten years and has researched the gardens of Tokyo thoroughly. (Find more information on the “About” page.)

Contact
You can contact us via our contact form or write us an Email at: info {at} tokyogardentours {dot} com.
Our physical address is: Niwashyu, Yoyogi 1-28-1, 151-0053 Shibuya, Tokyo, Japan

Payment
Payments will be accepted in advance via PayPal or cash on the day of the tour in JPY. For some tours, you will need to make a deposit of 50% in advance.
If you don’t have, by any chance, the possibility to pay via PayPal, please drop us a message and we will set up a possibility to pay via Credit Card.

Cancellation Policy
Free cancellation for Tokyo Private Tours and Powerspot Tours is possible if an email is received up to 24 hours before the tour date. Tokyo Custom Made Tours and Japan Tours can be canceled for free up to 2 weeks prior to the tour. For any cancellation to a later time, Tokyo Garden Tours will keep the deposit of 50% of the tour fee.
If a tour is canceled host-wise, the deposit will 100% refunded.

Privacy Policy (in excerpts)

4. Collection of general data and information
The website of the Real Japanese Gardens collects a series of general data and information when a data subject or automated system calls up the website. This general data and information are stored in the server log files. Collected may be (1) the browser types and versions used, (2) the operating system used by the accessing system, (3) the website from which an accessing system reaches our website (so-called referrers), (4) the sub-websites, (5) the date and time of access to the Internet site, (6) an Internet protocol address (IP address), (7) the Internet service provider of the accessing system, and (8) any other similar data and information that may be used in the event of attacks on our information technology systems.

5. Contact possibility via the website
The website of the Real Japanese Gardens contains information that enables a quick electronic contact to our enterprise, as well as direct communication with us, which also includes a general address of the so-called electronic mail (e-mail address). If a data subject contacts the controller by e-mail or via a contact form, the personal data transmitted by the data subject are automatically stored. Such personal data transmitted on a voluntary basis by a data subject to the data controller are stored for the purpose of processing or contacting the data subject. There is no transfer of this personal data to third parties.

View our full privacy policy here.